Not known Details About empire today free consultationWe assure you that this is simply not the encounter that we desire for our prospects, and we apologize for the response that you just been given. We’ll be in contact with you shortly To find out more.
Our mission is to produce gorgeous new flooring uncomplicated for all of our buyers, and we’re upset to listen to regarding your ongoing working experience. We’ll be even more investigating your issues, and we’ll be in connection with you shortly.
August 15, 2018 at 9:38 am I'd utilized Empire for flooring three years ago and was so proud of the practical experience which i selected the company once again For brand spanking new carpeting upstairs. Blunder. This has actually been a fiasco from start to finish. Among the most dysfunctional providers I've at any time dealt with in my Grownup lifetime. Their reps are incompetent, disconnected from company and unapologetic with the remarkable inconvenience they've got brought about me — which has almost nothing to perform with the particular carpet. I’ve expended several hours wanting to demonstrate to them I actually compensated for my carpet to the working day I signed the deal Along with the unbiased rep who frequented my property.
At this point I feel we're going to really need to employ the service of One more organization to return out and finish and correct the shoddy career that Empire did after which try to choose Empire to court docket. I don’t understand what else to do given that no person is making contact with me and wanting to come up with an answer.
To avoid anymore heartache and disappointment from Empire Today, I feel similar to Don and concur with his email. be sure to check with Don’s 8th paragraph of his e-mail.
June 7, 2018 at nine:32 am I acquired flooring from them six months ago I used to be told h2o evidence and is not going to tear would not get gashes in it. Perfectly there situations now where they may have repaired the floor has occur up all over again There's tears and gashes all while in the flooring working day 3 of calling there joke of customer care and still cant get any individual to return out and deal with all over again oh the many molding or trim is coming up again they demand me 10 grand for flooring that the installers explained to me was trash and maybe Charge 2500 bucks.
I reported oh no that’s your career. Very well they might not transfer any furnishings so my spouse and I moved all of the furnishings around simply because we just wanted it done and in excess of with. The laminate fellas had to come back once as the very first guys ran out of fabric and went and acquired the wrong color so I'd two unique shades inside the kitchen area. Also my husband wasn't and isn't permitted to elevate a lot more then 10lbs. As he has rods, pins, screws all by means of his neck and back resulting from an automobile incident. He is in discomfort given that relocating the home furniture. After i known as the Pittsburgh Business office to complain I kept having explained to we can easily’t do just about anything for you personally . Lastly the person did get in touch with and say I can give you one hundred fifty.00 bucks I said genuinely for 100 percent of our lives becoming inconvenienced and my partner pain. The corporation has extremely poor Custer assistance. I am not requesting a hand out but I think that we needs to be compensated much better then that. click here I will not likely deal with your organization ever again nor would I like to recommend your company. I am thinking about producing a little something to your BBB likewise result in what I have examine and professional with your business it absolutely is A+. Sincerely Vicki Battisti 814-650-XXXXX..
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March twenty five, 2018 at four:forty nine pm I acquired carpeting for four bedrooms developing on 4 many years in the past by using a warranty. Guarantee was for 5 years. Expended a lot of cash. Carpet was introduced as major of the road stain resistant top quality carpet. Carpet is not really stain resistant and it has stretch in each of the four bedrooms. My wife and I are empty nesters and possess our child in the home once in a while and also quests. Extremely lower targeted visitors through the years. I contacted Empire Today and spoke which has a rep named website Rosemarie (562-741-1432) Initially I had been informed that my situation would be dealt with with in each week. Two weeks glided by and no reaction. I identified as Rosemarie back and she or he to start with told me that I didn't Possess a warranty??? After a discussion with Rosemarie, she pulled my account and mentioned which i in fact experienced a five 12 months guarantee and her supervisor Annette can be contacting me.
The bathtubs are full of things, We've got moved household furniture and anything we very own making sure that they may install our carpet TODAY. We acquired a call at 8:30 AM this early morning they were being away from inventory on our carpet and wouldn't be capable of appear for another 7 days. Thoroughly UNACCEPTABLE. Don't use this organization.
I get yourself a connect with in advance of seven:30 am ‘nobody. Is scheduled’. At this time I connect with my revenue one who clears is up and they're with out a doubt planning to do install Dec six. I contact at 9am to have an estimated time….’ not verified’.
We’re sorry to hear with regards to the not enough stick to up you’ve received. We’d like to help additional but we can easily’t Find your account. Be sure to deliver an e mail to customersupport@ empiretoday.com together with your Speak to facts, and we’ll get in contact with you to address your considerations.
7b.) ET despatched installer with Incorrect wax ring and wouldn’t Permit installer go the one mile to Property Depot to pick it up.
The abide by-up inspection by Joe, which initiated Trevor’s subsequent visit was to reiterate my dissatisfaction with the initial installation and to incorporate The difficulty via the entrance entrance doorway, which I remediated at my very own expense (see authentic submit). The nerve your team must Participate in semantics. I shared with Kim that their response was unacceptable and that the arrangement was for a full replacement, not merely to the dining area and any weakened floorboards at a great/discounted price.